GROUP CHAT

21/10/24, 22:53

GROUP CHAT

GROUP CHAT Group chat is a popular and easy tool to communicate within the team and facilitate connections. The agility and collaborative aspects perfectly complement other communication channels: Briefings, Emails, Teamboards, etc.

Objectives of the group chat Share quick information, last-minute updates/warnings Congratulate staff member right after an achievement Connect with remote colleagues Boost team engagement Strengthen the sense of community

https://fendi.sharepoint.com/sites/CICERO/SitePages/TEAM-CHAT.aspx

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Strengths Easy to use: direct access on the phone, suitable to reach team members in-store and remotely Security: only the sender and the recipients/group see the message https://fendi.sharepoint.com/sites/CICERO/SitePages/TEAM-CHAT.aspx

GROUP CHAT

Weaknesses Information is not trackable and hard to find afterwards Does not replace conversations, morning briefings or group brainstorming Not suitable for giving feedback, even if constructive 2/3

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Quick tool: simple and direct messages, straight to the point Real-time/instant connection: allows instantaneous back and forth and reactions Informal: flattens hierarchies and stimulates free dialogue Easy to implement and manage: add and remove participants as new staff join or leave

GROUP CHAT

Be careful not to overload the chat after working hours

❗ The Group Chat etiquette must be clear and respected by all users.

❗ Designate one person to maintain the group chat (administrator). Create subgroups if necessary.

https://fendi.sharepoint.com/sites/CICERO/SitePages/TEAM-CHAT.aspx

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Source: TEAM/TEAM PERFORMANCE/TEAM ACTIVATION/GROUP CHAT.pdf